Digital Banking FAQs

Here are some commonly asked questions we receive. If you don't find it here, use the Search bar above.

Hughes Unified Banking, or myHUB, allows you to sync your financial accounts in order to track, monitor and learn from your finances in one convenient, user-friendly site. From personalized budgets to cash flow spending wheels, we’ll give you an accurate and comprehensive view of your finances. By automatically cleansing, categorizing and classifying your purchases, you’ll be able to build your own budgets and set your own goals, all within the app.

You will be walked through a few security steps in order to access online or mobile banking. Please have your account number, date of birth and social security number handy. 

Do not register as a new user if you already have Hughes online banking. Sign in with your existing username and password and you will be guided through the upgrade process. If you have forgotten your username and password, click on "Forgot Password" to recover it.

Only create a new user account if you enrolling in online and mobile banking for the first time.

Yes. Your account information is the same for both. 

First you will need to login to Online Banking, click on the Accounts tab and then click on Credit Card. Have your Hughes credit card number handy and register your card. You may view your credit card online anytime you are in Online Banking on your computer. Credit card online is not available on the mobile app at this time.

Click the "Forgot Your Password?" link at Online Banking to reset your password. You will be prompted to answer a security question and/or to authenticate via text or voice mail to confirm your identity. You can then reset your password.

For your security, we require a complex password. This password must be a minimum of 8 characters (maximum 32 characters). It must include the following: one or more upper case letters, one or more lower cases letters, one or more numbers, one or more special characters. Example: H9g43$Fcu.

The Hughes Routing Number is 322174944

Visit our application status portal to check the status of your application, upload documents, or send us questions or comments. 

 

Electronic deposits may take up to 3 business days to clear. If a check is deposited via mobile banking on a Friday, the credit can be expected no later than the following Wednesday.

  • In the Hughes mobile app or online banking, click Transfers > External Transfers.
  • Deposit a check from your other financial institution to your Hughes account. Check holds may apply.
  • Mail a Bill Payment from your other financial institution to Hughes.
  • Send an ACH transfer from your other financial institution to Hughes.
  • Initiate a wire transfer from your other financial institution to Hughes.

To view a copy of your canceled check, log into Hughes and search in Accounts > Account Activity. This feature is only available within Online Banking, not in the mobile app.

You may visit one of our branches or call the credit union at 520-794-8341 to place an order for the check copy(ies). Depending on the amount of research needed to complete your request, you may be charged fees – typically $3.00 per check and research fees are $15.00 per hour.

If you write a check, use your debit card, or have an electronic withdrawal (ACH) overdraw your account, Overdrawn Protection will automatically transfer money from your Main Share Savings to your Checking PLUS or Checking account. This service is free to use.

If you don't have enough money to cover your transaction with any of your Overdrawn Protection accounts, that’s when Overdraft Privilege kicks in – available for Checking PLUS and Checking Accounts. That means Hughes will pay the item for you, saving you the embarrassment and inconvenience of bouncing a check, missing your loan payment, or not being able to pay for your meal. There is a $30 fee for each transaction paid with Overdraft Privilege.

Overdraft Privilege covers checks and electronic withdrawal (ACH) transactions. You can also opt in to extend your Overdraft Privilege to cover ATM and one-time debit card transactions as well by visiting a branch near you or calling us at 520-794-8341.

NOTE: Checking PLUS accounts come with up to $750 Overdraft Privilege and Checking accounts come with up to $600 (including fees). Payment by Hughes is a discretionary courtesy and not a right of the account holder or an obligation of Hughes. Some restrictions apply.

  • Visit one of our branches and show valid government-issued identification.
  • Request the information by calling our Member Contact Center at 520-794-8341. You must provide your name, phone access password, and answer additional identification questions before our employees release this information to you.
  • Locate a copy of your Credit Union statement. Your member number is on the statement.

You can add most financial accounts like loans, credit cards, investment accounts, 401(k)s, mortgages, student loans and so much more! Start by adding your accounts in order to get a clear picture of what your finances truly look like. We will help find opportunities to save, invest and refinance. 

Be sure to set your browser preferences to allow pop-up windows for banking.hughesfcu.org. Some browsers, such as Safari, are set to block pop-up windows by default. NOTE: eStatements on not currently available on the mobile app.

For security reasons, our system will not allow you to create a password that is the same as the previous ten (10) passwords you have used.

The fastest way is to log into online banking then click the "Order Checks" link next to your checking account under the Account Summary tab. You may also call our Contact Center at (520) 794-8341 or visit a branch.

Please report any issues or leave us your feedback in Online Banking or the mobile app.

Mobile App: Scroll to the bottom of the app's home screen and tap Message. Once within Message Inbox, compose a new message by clicking on the small envelope on the top right. Fill out the message details and click Send. Please include any attachments with your message.  

Online Banking: Click on the small envelope on the top right of the home page. Once within Message Inbox, click on Compose New Message in red. Once you've filled out the message details, click Send. Please include any attachments with your message.

Yes. Accepted symbols: `~!@#$%^&*()_+-={}|:;'?,./)

On Mobile – Click on View All Accounts, then click on the “+” icon to start adding external accounts. 

On Desktop – On your Dashboard, click Add Account. 

You can search for a financial institution using the search bar. Click on the most popular options shown. You’ll be asked to enter your username and password for that institution.* Follow the authentication prompts that may include text message, email or security question authentications in order to verify who you are. Once your account has been verified, you will see the account appear with your other Hughes and non-Hughes accounts.

The Hughes mobile app and myHUB are preconfigured to send you notifications about your account such as balances, deposits and payments. These can be email, text, or push notifications within the app.

You can adjust or turn off these notifications either via the mobile app or on your computer:

Desktop: Log into Hughes and click on the myHUB tab. Click on the gear icon on the right and edit the notifications.

Mobile app: Go to Settings >> Notifications.

When you first launch the mobile app, you will be able to see the past 90 days of your Hughes account transactions. Over the next few weeks we will be adding more data, up to 15 months' worth. Transaction history for external accounts is dependent on the particular financial institution's policy.

To access up to 15 months of transaction history of your Hughes accounts, log into Hughes on your computer and click on the Account Activity tab. To view, download or print previous statements, click on eStatements.

You can view up to 15 months of transaction history by going to Accounts > Account Activity.

In Accounts > Dashboard and in myHUB you will be able to see the past 90 days of your Hughes account transactions. Over the next few weeks we will be adding more of your transaction history, up to 15 months' worth.

The history of any external accounts you add is dependent on that particular financial institution's policy.

Move your accounts and reorganize your mobile dashboard by clicking on Settings, then choosing between "Reorder Accounts" and "Organize Dashboard".

Organize Dashboard allows you to customize the order in which you view your financial information. Reorder Accounts allows you to change the order in which your accounts appear. Simply hold and drag the tiles and reorder as needed. 

A fast, safe and easy way to send money in minutes with friends, family and others you trust. It's available to use with Hughes online banking and mobile app. Click here to find out more about Zelle.

Hughes does not charge a fee to Send, Receive or Request money with Zelle.

Click on Settings, then Profile Updates, and select the information you wish to update. Be sure to save your changes.

Yes. Active online and mobile banking user credentials will transfer over to the new system. Simply log in with your current credentials on March 10 and you will be guided through the upgrade process.

If you have not accessed your account in several months, then your credentials may not be recognized. Not to worry, you will be prompted to recover your account, we just have to ask a few questions first.

Powerful financial planning and management tools are available to you within Hughes online and mobile banking. For a complete overview of your finances, add your non-Hughes accounts to myHUB. By combining all your checking, savings, loans, investments and mortgages in one place, our tools will provide you with budgets, spending breakdowns and a true in-depth analysis.

You can add external accounts (also called outside accounts) to myHUB using either your computer or the mobile app.

If your recipient's financial institution doesn't offer Zelle your recipient can download the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

 

Yes. Please uninstall the old Hughes mobile app from your phone and restart it before installing the new mobile app.

You can reset your password by clicking on "Forgot Password" and following the prompts. For all other issues, please give us a call at 520-794-8341.

Services Limits

  • Standard (Next Day or Three Day) – $2,000 Transaction Limit / Rolling 30 Day Period Limit – $5,000
  • Within Minutes –  – $2,000 Transaction Limit / Rolling 30 Day Period Limit – $5,000

Transaction Count Limits

  • Send Money – 15 per day / 30 per month
  • Request Money - 10 per day / 30 per month

Currently, our mobile app is only available in English. However, if you visit us online you can experience our website in English or Spanish.